Please send resume along with rate,Current location and contact number. Position: Sr. Technical Support Engineer Location: San Francisco, CA
Position Responsibilities: • Research and resolve issues reported by customers and partners in a professional manner and closing customer trouble tickets efficiently. • Identify issues suitable for entry in the Knowledge Base. Write, review, and release KB items. • Work with engineering to diagnose and resolve critical escalated issues. • Identify product issues and report them in the defect database. Position Requirments: • 5+ years experience with networking products. • Solid understanding of the OSI or TCP/IP model: be able to explain the functions of and differences among the link, network, transport, and application layers • Practical knowledge of networking technologies likely to come into play in troubleshooting a network issue, such as ARP, DNS, DHCP, HTTP, and SSH. • Experience configuring and trouble-shooting routers, switches and 802.11 access points. • Solid hands-on experience with network diagnostic tools such as netstat, ping, traceroute, and packet sniffers. • Experience supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers. • Hands-on Unix/Linux experience. • Experience configuring and maintaining Cisco routers and switches in a corporate environment. CCNP, CCDP, CCIE, CCDP a plus. • Excellent verbal communication skills – must possess a strong phone presence with the ability to speak clearly in English and educate or guide customers of all technical skill levels, through support interfaces and troubleshooting processes. • Demonstrated written communication skills defined as the ability to clearly document symptoms, troubleshooting steps and compose professionally written emails. • Strong troubleshooting skills and the utmost diligence is essential. • A positive attitude, eagerness to contribute daily to customer success and enthusiasm for working in a team. • Attention to detail is an absolute must. • Strong organizational skills with the ability to multi-task and set priorities. • Bachelor´s degree in a technical discipline; MBA a plus. Dinesh 1340 South De Anza Blvd , Suite 104 San Jose , CA 95129 Phone: 408-693-3146 [email protected] Fax- 408-580-8548 www.valiantica.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "IT provider" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.co.in/group/IT-provider?hl=en -~----------~----~----~----~------~----~------~--~---
