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Job Title: Project Manager- ( Technical) III Job Location: Plano, TX Job Duration: 2 Months Client: Food & Beverages Rate: TBD High Level Job Description: Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project. May require a bachelor's degree and at least 4 - 6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Job Description: We are looking for an experienced, highly motivated, and energetic service portfolio/catalog technical manager with a proven service management track record. This position will require technical expertise in service definitions for BIS and in service catalog maintenance and development utilizing HP Service Manager 7. The position reports to the Service Improvement Program Manager. This role will be primarily responsible for the Global Service Definition project and services mapping for more than 2,000 BIS applications to build a top-level BIS Service Portfolio structure by EOY 2009. We expect that additional service work will continue to refine the top- level service category definition in 2010. The Service portfolio/catalog manager will be responsible for the service definitions, process, governance and overall project delivery by the service definition process team. They will assist in managing communication, awareness, policy, procedure and training of the service definitions and catalog offerings. They will engage with clients to define the detailed service descriptions, process, and contribute technically to enabling the Service in HP Service Manager 7 and other service related processes and tools. The portfolio/catalog manager will work with BIS development teams, operations, senior management and consultants, to develop the BIS Global organization service structure. They will be the SME to the consultants and project teams on daily activities to ensure service project delivery is on time, on budget, within scope and with quality. They will support, supervise and direct a work team of internal subject matter experts and/or external consultants. As portfolio/catalog manager, they will be responsible for investigating, summarizing, proposing and implementing appropriate service activities to support the process improvements for the BIS service improvement programs. The manager will leverage their global IT experience to drive and execute service improvement projects to support Client business and IT objectives. To be successful, this role requires the manager to understand the lifecycle of applications, tools, and processes of BIS for application development, support and operations. Skill Sets: Required: Technical Desired: Special Projects, UNIX Required Qualifications Qualifying Question: 1. Do you have a minimum of 5 years 'hands-on' experience with Service Management and ITIL? 2. Do you have specific experience in PLC methodology planning and managing project execution deliverables? REQUIRED: • Service Management and ITIL Experience -5 years or greater • ITIL v2 or v3 Foundation Certified a plus • Ability to provide technical help in defining the services portfolio & catalog for operations infrastructure and/or business service and knows how to craft service terminology for business and technical users • Understands relationship of ITIL processes area for Problem, Incident, Change, Release, and Service Catalog, and Service Level Management • Understands relationship of ITIL processes area for Financial cost of services for charge backs • Plan and manage project execution deliverables according to Project Life Cycle Methodology • Minimum Education: Bachelor's degree or equivalent experience or ITIL certification • Minimum Qualification: 5-10 years experience in related field(s) Sunny 770-783-6443 X 210 --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "IT provider" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.co.in/group/it-provider?hl=en -~----------~----~----~----~------~----~------~--~---
