*Hi*
*Position : Mac Desktop Support* *Location : Irving, TX/ Accord, NY* *Duration : 6+ months* *Job description : * Role: • Support MAC OS X operating system and troubleshoot H/W and software related problems. • Troubleshoot customers issue with Adobe Creative Suite & Microsoft office and all other 3rd party apps being used in the production environment. • Troubleshoot VPN and network connectivity issues on a MAC. • Troubleshoot File and printer sharing on MAC OS X. • Troubleshoot AD related issues and Open directory related issues in the MAC environment. • Take ownership of issues and try to resolve the issues with given resources. • Centrify experience is a plus • Experience with Remedy ticketing system is a Plus • Jamf Casper suite experience is a plus • PC Desktop/Workstation, HW/SW Installation, Citrix, Windows 7, WDS, Active Directory, Networking skills, POS register support. Must have worked in a retail environment supporting selling stores. • Certifications (preferred, not required): A+ Certification, MCDST - MS Certified Desktop Support Technician, MCP - MS Certified Professional • Additional Requirements: Self-Starter, Team Player, Customer Service Skills, Communication Skills (verbal and written), Attention to Detail, Proven Work Ethic • BMC Marimba, Active Directory • POS register and printer support • Telephony/ Network onsite support • Remedy documentation tool • must have an understanding of SLA. Responsibilities: • Assist and troubleshoot MAC Users in the environment with all problems related to MAC OS X and applications on the MAC. • Identify and isolate issues related to any other service or product and route it to the appropriate resolver group. • Identify issues affecting multiple users and escalate it to the appropriate resolver group. • Understanding the Triage and SLA policies for the tickets and resolving issues within the given time frame. • Keep customer informed on incident/request status and progress as per defined norm or service level requirements. • Contributing to problem identification by identify and repeating problems and escalating it to appropriate level. • Educating the team members about any new changes and always being well informed. • providing technical support to resolve IT related incidents and requests • maintaining technical product knowledge and learning about new products as required • Maintaining and enhancing customer satisfaction • Documenting and sharing knowledge • Understanding the primary functions of system and network administration • providing accurate answers to the customer • Staying informed about the industry by: • Attending courses, seminars and industry events • Provide reports when necessary *Thanks and Regards,* *Chirag Sapra* *Recruiter* *Global Economic Advantage Inc.* *(An ISO 9001-2008 Certified Company)* *4320, Winfield Road,* *Cornerstone@Cantera* *Suite 200, Warrenville, IL 60555 UNITED STATES * *Tel : 630-281-2396 Ext. 962* *Email - **[email protected]* <[email protected]> Gtalk-chirag.rgtalent -- You received this message because you are subscribed to the Google Groups "IT provider" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/it-provider. For more options, visit https://groups.google.com/d/optout.
