Hi
Please let me know if you have any available resources to [email protected] *Role: CISCO Engineer * *Duration: 6 months* *Location: Colorado Springs, CO* Overview: • The resources will be required to be on-call once every 4 weeks, Tuesday through the following Monday, 5 PM to 8 AM (local time) • The resources will likely start being on-call within the first 4 weeks of starting work, will shadow a customer employee for a time, and will be notified at least two (2) weeks prior to when their on-call work will start or their on-call schedule changing. • The two (2) weeks’ notice prior to a change in the resources’ start of on-call, or change in on-call schedule is understood to have rare exceptions for if/when there are emergencies. • The resources will be required to have a cell phone that can receive text messages (text messages is how the paging is done) • The resources are expected to respond to a page/text-message within approximately 15 min. “Respond” meaning calling the person the process ES defines as needing to be called and “hands on keyboard” and VPNed into client within 15 min. • The resources are expected to be within 30 min to one (1) hour from the office for the times when travel to the local office is needed as a result of a page • The resources will still work their normal 8 AM to 5 PM (local time) shift when on-call • The average number of pages per week is expected to be approximately 10 per week and average approximately fifteen (15) hours per week of after-hours work as a result of being paged. • On occasion, the resources are expected to execute scheduled work after-hours for network changes. REQUIRED SKILLS: Should hold current Cisco CCNP or higher certification and typically 8+ years of relevant experience CCNP Certified • (Expert) Cisco Networking Technology (Network Routing and Switching Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning, etc.) • (strong) understanding of related technologies (e.g. – Cisco load-balancing, F5 load-balancing, firewalls, etc.) • (strong) Customer Service • General Project Management • Influencing Others • Customer/Vendor Management • Business Analysis • General Financial Management COMFORTABLE WITH THE FOLLOWING TASKS: • Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers. Mentor/consult with team members, other organizations, customers, and vendors on complex issues. • Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards. • Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. • Secure network system by establishing and enforcing policies; defining and monitoring access. • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professi onal organizations. • Incident Management: Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents. • Escalation Management: identify, mange, and lead escalations through L4. Work with others to help manage escalations through L5. • Problem Management: Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies. • Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer and/or trade/client infrastructure needs. Lead or participate in a Change Advisory Board or Technical Advisory Board. • Patch and Security Management: Provide input to security policies. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment. Approve patch and security changes. Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate. • Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings. • Project Management: Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user’s areas. Provide review/advice to projects inside/outside responsibility areas. • Customer Relationship Management: Influence with customers and/or internal businesses/end users on a broad range of technical and operational topics. Becoming a trusted advisor to the customers and/or internal businesses/end users. . Develop and grow assigned customers and/or internal businesses/end users account relationships. Kishore Kumar Sr. Recruiter *Cybersearch, Ltd* <http://www.cybsearch.com/> [email protected] Direct: 832-510-8488 Fax: 847-357-0219 YIM: [email protected] Galk: [email protected] -- You received this message because you are subscribed to the Google Groups "IT provider" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/it-provider. For more options, visit https://groups.google.com/d/optout.
