Hi, I have an urgent requirement with one of my direct client, details of which are given below. Please send me your updated resume with expected per hour rate asap.
*Location:- Denver, Colorado* *Skills:- ITIL Master* *Experience:-** 10+ years* *Job Description:* *Technology *– *M/F, ODBA, SQL DBA, M/F DBA, App Support, Incident Management, etc ITIL V3, Service Management, Incident, Problem, Change, Process Design and Implementation, Metrics,* *Job Description: Mandatory skills (please enter all mandatory skills customer will look for) An individual contributor in Consulting & Professional services team, with strong leadership and client relationship skills and who is focused on driving complete network assignment,* *Overall responsibilities include:* • Ability to lead a *ITSM project* in strategy design, plan design, implementation planning and support. Strong enterprise process and tools experience • Responsible for designing, staging, configuration requirements, implementation planning , and support of platform installations • *Strong experience with design, installation, configuration of service management platforms such as Service Now, Remedy or Service Manager* *• Enterprise process design and efficiency optimization• Strong experience in business requirement extrapolation and development into technical requirements for platform configuration, data modelling, metrics, SLA/OLA, support operations* • Compliance program support • *DOCUMENTATION SKILLS* • Create detailed process drawings and diagrams - VISIO • PowerPoint Decks for presentation of status or deliverables • Excel for data collection tables • Leadership in handling technical issues and escalations • Requirements gathering / analysis to enable project team to understand functional / technical requirements • Provide co-ordination between onsite, offshore, vendors, and client • Work closely with the Project Manager in project planning, status reporting and ensure adherence to SLAs. Job Description: Good-to-have skills Certifications: • *ITIL V3* *Years of Experience Required 10+* *Best Regards,* *Anurag Sinha* *[IDC Technologies, Inc.]* *[Phone: 408-418-5779 Ext: 1039]* -- You received this message because you are subscribed to the Google Groups "IT provider" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/it-provider. For more options, visit https://groups.google.com/d/optout.
