Send resumes to ach...@vortalsoftusa.com
*Job Title: Cisco Admin * *Job Location: Milwaukee, WI* *Rate: $50/hr-$55/hr ctc all Inc * • 5+ years of relevant Tools experience • Should have good communication and customer interaction skills. • Global exposure in large environments. • Must be open for 24x7 operations • Very good Troubleshooting & Analytical skills. • Very Good Knowledge on Windows • Should be capable to design tools deployment architecture after analyzing AS-IS and future growth Prospects • Working knowledge on Voice networks of Cisco, CUCM 6.x and all latest versions, Cisco Unity Connection, CME, Gateways, Gatekeepers, Route Pattern, etc • Should have understanding on Cisco Voice infra for Voice and Video both • Cisco Contact Center UCCE/IPCC would be added advantage in order to finalize correct Solution (CVP, ICM, IVRs etc) • 3rd Party PBX knowledge ( e.g. Avaya, Alcatel etc) • Should have done independently implementation for VoIP or Voice management/monitoring solutions. • In depth Knowledge of SNMP V2/V3, MIBs, UDP, TCP/IP Protocols (1.) Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Provides inputs to modify/update/design standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update the knowledge base Coaching freshers to be independent Coaching analysts for correct routing of tickets, capturing critical information Technically upgrade across versions of environment when required Managing independent shifts Complies to regulatory requirements Participate in CoE meetings - sharing and acquring knowledge Participate in Sev1/ Bridge calls Thanks Achuth *Vortalsoft Inc* ach...@vortalsoftusa.com Phone: 732-982-2942 -- You received this message because you are subscribed to the Google Groups "IT provider" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-provider+unsubscr...@googlegroups.com. To post to this group, send email to it-provider@googlegroups.com. Visit this group at http://groups.google.com/group/it-provider. For more options, visit https://groups.google.com/d/optout.
