*Direct MSFT position in WA - SQL Server Production Engineer*

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*Reply to [email protected]*

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* *

*Project Name* - Customer 360 View PE Tier 3 Break Fix

*ID *: 301

*Start Date* – 04/14/2010

*End Date* – 07/31/2010



*Project Summary – *

PE is required to provide Tier 3 Production and UAT support for a set of Web
Service API accessing data warehouses.

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* *

*Technical Skills Required* -  Basic (Minimum) Qualifications:

·         5+ years experience in a production environment

·         Advanced knowledge of Windows 2003 / 2008 server and IIS, .NET and
Web Services

·         BS in Computer Science, Information Systems, Engineering or
related field (or equivalent additional industry experience.)

·         SQL Server, OLAP experience and competency

·         T-SQL stored procedure development, analysis, and troubleshooting,
performance and tuning

·         Preferred Qualifications:

·         In-depth knowledge of Microsoft technology and software including
Windows, IIS, SQL, ASP/ASP .NET and Web Services

·         Experience with performance tuning, failover technologies and
strategies

·         SQL Administration including performance tuning and data analysis

·         Database implementation, DB internals

·         MCSE, MCDBA ,MCPITDBA or equivalent work experience/training.

·         Experience working in a 24X7 environment.

·         1 -2 years experience with BizTalk nice to have

·         1 -2 years experience with SharePoint nice to have

·         Knowledge of software lifecycle methodology and Microsoft
Operations Framework (MOF).

·         A passion for customer support.



*Functional Skills Required: *Core job responsibilities:

·         Facilitate and coordinate release management process driving
increased Release agility, quality, and supportability.

·         Deliver on key SLA’s and availability metrics.

·         Provide Subject Matter Expertise for production and UAT
environments and application(s).

·         Lead or participate in individual, team or cross team projects
that enhance the quality or efficiency of support.

·         Troubleshoot issues independently and collaborate with project
teams directly without guidance from others.

·         Improve organizational learning through accurate recording of
problem management data and trend analysis.

·         Reduce the number and business impact of incidents, problems, and
known errors as problem management resolves and eliminates the root causes
of incidents.

·         Deliver and drive continuous improvement of the ITIL/MOF
disciplines including Release, Change, and Problem management.

·         Provide clear and effective project status reporting on a periodic
basis to systems team stakeholders (and clients).

·         * *

·        *Reply to [email protected]*

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