*Hi **,*
My name is *Aakash* and I am urgently seeking a *Desktop Support
Technician***for an on-site contract position at *Fargo, ND *in**with my
direct client.I have included the job details below.
Updated resume
Visa Status:
Current Location:
Availability to interview:
Availability to start:
Phone:
Relocate? (No /Yes)
Hourly W2 Rate:-
Hourly Corp to Corp rate:-
*/_Job Details:_/*
*Role: **Desktop Support Technician**
Location: **Fargo, ND**
**Rate:*$20-23/hr on Corp-Corp all inclusive
Project/Role or BD Task Description and Special Notes. . .
The focus of a Desktop Support Technician is to provide end-user support
around the Windows desktop platform and Office 365. The successful
candidate will have a detailed understanding of Microsoft desktop
technologies, the Microsoft Office Suite and lead the troubleshooting,
configuration and administrative efforts of Windows desktop
environments. They can administer Windows desktops on a day-to-day
basis, and also have the ability to plan for infrastructure and
operational changes such as desktop upgrades. They interact directly
with customer end-users on a daily basis, and should have outstanding
communication and customer service skills.
Responsibilities may include:
• Desktop lifecycle management including desktop image creation,
end-user deployment, inventory/asset tracking, hardware
refresh/break-fix and system disposal
• End-user desktop support (high touch and remote) for issues entered in
the Help Desk ticketing system including software installs/changes,
new-user setup, printer/copier support, wireless configuration,
conference room setup and office moves/adds/changes
• Support of end-user network connectivity and networking systems
• Citrix end-user support
• Managing the desktop environment to ensure the desktop system is
operating effectively for the end-user and is properly receiving Windows
and Antivirus updates
• Maintaining desktop operational procedures and documentation
Technologies may include:
• Windows Laptops/Desktops
• Office 365 Suite
• Active Directory, DHCP, DNS
• Citrix
• Remedy Help Desk Ticketing System
• Wired and Wireless Networking, including TCP/IP networking
• Printers
Skills Required . . . . . . . . . . . . . . . . . . . . .
Minimum Requirements:
• 1-5 years of experience in providing Level 1/Level 2 Help Desk and
Desktop operations support
• 1-5 years supporting environments with over 800 desktops and a minimum
of 300 users
• Detail oriented with excellent organizational and multi-tasking skills
• Excellent customer service and communications skills in order to
quickly and effectively troubleshoot/resolve issues
• Knowledge of Citrix – specifically end-user use of Citrix to connect
to systems
• Knowledge of desktop imaging and image management
• Knowledge of Help Desk ticketing systems (Remedy, etc.)
• Knowledge of Windows Administration tools (AD Users and Computers,
DHCP, DNS)
• Understanding of networking and troubleshooting including TCP/IP
networking, DNS and DHCP
Preferred Technology Experience:
• Windows Laptop/Desktop Support
• Microsoft Office/Office 365 Support Experience
• Windows Server Administration, Including Active Directory, DHCP, DNS
• Citrix End User Support
• Remedy or Other Help Desk Ticketing System Use
• Wired and Wireless Networking support, including TCP/IP networking
• Printer Support
Preferred Requirements:
• MCTIP:EA certification
• Knowledge of ITIL and/or MOF operational processes
• Knowledge of WSUS and Patch Management
• Knowledge of SCCM and zero/light touch Windows desktop deployment
• Application developer support experience
• Citrix client support experience
• Antivirus operations experience
• Experience working with offshore or remote teams
Regards,
*Aakash*
*CBS Information Systems, Inc *
<http://www.cbsinfosys.com/>37600 Central Court
Suite 214
<http://maps.google.com/maps?q=37600+Central+Court%2CSuite+214%2CNewark%2CCA+94560&hl=en>Newark,
CA 94560
*Work:*(510)-870-2259
*Web:*http://www.ebizsolve.com/CMS/ <http://www.e-bizsolve.com/CMS/>
*Fax:* (510)740-3677
*Email:* [email protected] <mailto:[email protected]>_
*<http://www.linkedin.com/in/karannagendra>*
See who we know in common <http://www.linkedin.com/e/wwk/1629028/>
--
You received this message because you are subscribed to the Google Groups "IT
RECURITER" group.
To post to this group, send email to [email protected].
To unsubscribe from this group, send email to
[email protected].
For more options, visit this group at
http://groups.google.com/group/it-recuriter?hl=en.
