Hi,
My name is *Mona* and I am looking for a *CRM Application
Technician*****to work for an on-site direct client contract
assignment in *Seattle, WA*
I've included the job details below and wondering if there would be an
interest from your end in this opening.
If you are available and interested and a good fit for the position,
then please email me an updated copy of your resume along with the
required details at *[email protected] <mailto:[email protected]>*
Resume
Visa Status:
Current Location:
Relocation:
Availability to interview:
Availability to start:
Contact Details (Phone# and email address etc.)
*Title: - **CRM Application Technician *
*Location: -Seattle, WA***
*Duration: - 6 Months*
Skills:
? Has 2+ years of CRM development experience.
? Has 2+ years of .NET, C# experience
? Has 2+ years of SharePoint-related application support experience
? Has 2+ years exposure to Incident and Release management process
? Has very good understanding of SDLC (Software Development Life
Cycle).
? Good troubleshooting skills, and able to triage and function
independently
*Responsibilities -- *
? Monitor C&C ticket queue, take action on tickets, and assign
tickets as appropriate
? Work with Service Manager to review and triage backlog of
application incidents and problems
? Assist Service Manager with development of operational level
agreements
? Communicate with the business and other IT stakeholders the
severity, resolution, and estimated resolution time for each
application incident within the C&C service catalog
? Coordinate problem resolution between all IT stakeholders,
including C&C, Infrastructure & Support Services and external vendors
? Prioritize incident/problem resolution based on severity and
business impact
? Schedule application changes and deployments within defined
windows and work within the existing release and change management
procedures to accomplish the releases
? Coordinate end user verification/validation of changes,
including post deployment, for any maintenance changes
? Ensure appropriate testing is performed for all production
changes in response to issue resolution
? Act as one of the primary Tier 3 contacts to resolve incidents
in a timely manner
? Escalate incidents as necessary for resolution to other members
of the C&C onsite and offshore engineering team
? Make decisions related to specific tasks/activities with
minimal supervision
Thanks and Best Regards,
*Mona
*
*415-349-7459
*
CBS Information Systems ,Inc(A Certfied Minority Owned Organization)
An E-Verify Program Participant Company
===================================================
37600 Central Court ,
Suite 214 ,
Newark CA, 94560
Email:[email protected] <mailto:email%[email protected]>
Web: <http://www.cbsinfosys.com <http://www.cbsinfosys.com/>>
--
You received this message because you are subscribed to the Google Groups "IT
RECURITER" group.
To post to this group, send email to [email protected].
To unsubscribe from this group, send email to
[email protected].
For more options, visit this group at
http://groups.google.com/group/it-recuriter?hl=en.
