Greetings,
My name is Aakash and I am looking for a *CRM Application Technician *to
work for an on-site direct client contract assignment in *Seattle, WA*
I've included the job details below and wondering if there would be an
interest from your end in this opening.
If you are available and interested and a good fit for the position,
then please email me an updated copy of your resume along with the
required details at [email protected] <mailto:[email protected]>
Resume
Visa Status:
Current Location:
Relocation:
Availability to interview:
Availability to start:
Contact Details (Phone# and email address etc.)
*CRM Application Technician
*
**
Responsibilities -
. Monitor C&C ticket queue, take action on tickets, and assign tickets
as appropriate
. Work with Service Manager to review and triage backlog of application
incidents and problems
. Assist Service Manager with development of operational level agreements
. Communicate with the business and other IT stakeholders the severity,
resolution, and estimated resolution time for each application incident
within the C&C service catalog
. Coordinate problem resolution between all IT stakeholders, including
C&C, Infrastructure & Support Services and external vendors
. Prioritize incident/problem resolution based on severity and business
impact
. Schedule application changes and deployments within defined windows
and work within the existing release and change management procedures to
accomplish the releases
. Coordinate end user verification/validation of changes, including post
deployment, for any maintenance changes
. Ensure appropriate testing is performed for all production changes in
response to issue resolution
. Act as one of the primary Tier 3 contacts to resolve incidents in a
timely manner
. Escalate incidents as necessary for resolution to other members of the
C&C onsite and offshore engineering team
. Make decisions related to specific tasks/activities with minimal
supervision
Skills Required . . . . . . . . . . . . . . . . . . . . .
Skills:
. Has 2+ years of CRM development experience.
. Has 2+ years of .NET, C# experience
. Has 2+ years of SharePoint-related application support experience
. Has 2+ years exposure to Incident and Release management process
. Has very good understanding of SDLC (Software Development Life Cycle).
. Good troubleshooting skills, and able to triage and function independently
*Thanks and Best Regards,
Aakash
CBS Information Systems ,Inc(A Certfied Minority Owned Organization)
An E-Verify Program Participant Company****
===================================================
37600 Central Court ,
Suite 214 ,
Newark CA, 94560
Phone: 510-870-2259
Fax: (510)-740-3677
Email:[email protected] <mailto:email%[email protected]>
Web: <http://www.cbsinfosys.com <http://www.cbsinfosys.com/>>*
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