Hi,
My name is Aakash.I am urgently seeking *Director, Production Support
Operations* with my direct client at***Palo Alto, CA*. I have included
the job details below and wondering if there would be an interest in
this opportunity from your end.
*Job Title : *Director, Production Support Operations
*Job Location : *Palo Alto, CA
*Position Type : *Full Time
*Job Description :
*
*_Responsibilities:_*
* Ensure and report all SLAs and KPIs are monitored and achieved.
* Provide hands on triaging and escalation of issues to third level
support
* Provide incident management escalation and communication for all
high severity incidents
* Oversee security architecture, processes and documentation to adhere
to the highest industry standards including HIPAA
* Drive response, triage of production issues. Communicate effectively
with development teams, business partners, and IT partners to
prioritize and affect mitigation, resolution and root- cause analysis
* Create processes and procedures to ensure well-defined problem
resolution steps are followed.
* Implement and adhere to change management processes.
* Support data security/privacy audits and certifications for HIPAA,
IRS, SAS-70, etc.
* Build cross functional relationships to ensure effective
communications across IT and engineering functions.
* Manage Operational documentation and knowledge base to streamline
incident resolution
* Build and maintain relationship with internal and external teams
that own systems/applications that website integrates
* Responsible for customer facing system monitoring and support our
capacity tracking/planning functions.
* Deployment, management, monitoring, trouble-shooting and upgrades
associated with all software and hardware systems.
* Meet our performance, security, availability and other service level
agreements to all of our partners and customers.
* Work closely with engineering, product management and customer
support teams.
* Manage a small but effective team of people whose responsibilities
will include the design of our deployment architecture, release
processes and change processes. Your team will have on-shore and
off-shore components.
*_Required experience (must-haves):_*
* 5+ years experience in running a mission-critical (24x7),
high-volume ecommerce site is required.
* Strong leadership skills and an ability to build a team culture that
prizes reliability, accountability and efficiency.
* Ability to make key decisions which will affect application
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availability and performance.
* Proven experience and a strong ability to debate various operational
options -- our team would value a thinker and leader more than a
manager.
* Strong automation expertise in Linux / Unix environments is highly
desired.
* 5+ years experience managing a technical team
* 5+ years experience in network security and IT management
* Experience with Java application servers
* Experience with SQL
* BS degree or equivalent experience required
*_Pluses:_*
* Experience is setting up a production ecommerce site
* Experience with call center/telephony systems (partcilarly Cisco)
* Shell script development experience is a plus
* Red Hat Linux & Weblogic experience
**
*If you are interested please provide us the updated resume along with
the following information:*
Visa Status:
Current Location:
Availability to interview (Both Phone and In Person):
Availability to start:
Phone:
Regards,
Aakash
Central Business Solutions, Inc
37600 Central Court
Suite 214
Newark, CA 94560
Phone: (510)870-2259
Fax: (510)740-3677
Email: [email protected]
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