Position: Lead QA Location: MV CA
Duration: 3 months JD :: Lead Quality Assurance Specialist Independently work to setup QA charter for the organization in Contact Center Space. Call flow Test Case creation for new implementations & existing modifications Manual Testing of Call flows as per business requirements. Automated Testing, Scripting, and Optional using Avaya tools. Contact center / IVR testing experience, Empirix HammerParticipates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders and managers. Prepares and analyzes internal and external. *Best Regards,* Raja @: [email protected] P: 209-626-4343*103 Techwire Solutions Inc. 101 Hudson Street, Jersey City, New Jersey 07302 *New Jersey || California || Washington || New Delhi || Noida || Hyderabad* -- You received this message because you are subscribed to the Google Groups "IT RECURITER" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/it-recuriter. For more options, visit https://groups.google.com/d/optout.
