*Hi,*


*One of our client is looking to hire of two UCCE Support Engineers in two
locations Phoenix, AZ and Bloomington, AL*



*Position: UCCE Support Engineer-Phoenix, AZ 2 Roles.*

*Location: Phoenix, AZ *

*Duration: 12-24 Months.*



*Position: UCCE Support Engineer*

*Location: Bloomington, IL*

*Duration: 12-24 Months.*



This position  is for a Converged Network Support Analyst who will be
supporting Data, Voice and Contact Center Networks.



*It is for 1st shift  with a schedule of Sun-Thur 7am - 3:15pm.*



*Required Skills and Experience: *

·         Cisco Customer Voice Portal (CVP)
Installation experience

·         Application Configuration Support Knowledge

·         Infrastructure troubleshooting

·         Cisco Unified Contact Center Enterprise (UCCE) experience

·         Experience with Multiple instances of UCCE using ICM to ICM
gateways

·         Knowledge of adjunct connectivity

·         CTIOS troubleshooting server side

·         TCP/IP networking fundamentals

·         Understand ITIL Principles (Service Management)
Experience with moving from Avaya to Cisco would be helpful

·         Self Directed, Team player, Ability to work with both technical
and non-technical people

·         “In order to faster communication and timely resolution of
outages, analysts located in Bloomington and Phoenix will be located, on a
regularly scheduled basis, in an area where a video camera with phone will
operate continuously.











*Best Regards,*

Raja

@: [email protected]

P: 209-626-4343*103

Techwire Solutions Inc.

101 Hudson Street, Jersey City, New Jersey 07302



*New Jersey || California || Washington || New Delhi || Noida || Hyderabad*

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