*Role: IVR QA Analyst* *Location: Torrance, CA*
*Duration: Long Term* *Responsibilities include:* • Partner with QA CoE to create and execute a test practice strategy which aligns to needs of the organization • Use Kaizen QA and testing services and partner with Quality Assurance Governance to improve quality within delivery channel • Manage testing service delivery through a team of employees and non employees QA leads and testers • Coach and develop team members on QA/testing industry standards and best practices • Measure and evaluate performance of test team (including outsourced testing teams) • Drive organizational change related to Testing Service strategy *REQUIRED SKILLS/EXPERIENCE:* • Experience in successfully setting up a test practice or Test Center of Excellence (TCoE) for large fast-paced financial organizations • Must have experience managing test plans/teams/outsourced partners on Telephony and more specifically IVR related projects. • Proven ability to lead a TCoE organization in supporting delivery of quality IT solutions in a cost effective manner. • 8+ years of increasing levels of responsibility for QA and testing of IT solutions from small to large project • 5+ years of experience leading all phases of QA effort required to execute large enterprise projects impacting multiple large enterprise legacy systems • Experience managing, leading and testing within Waterfall, RUP, and/or Agile Scrum SDLC methodologies • Experience in evaluating Test Automation, Performance Testing, and Test Data Management solutions • Experience with defining and measuring Quality metrics • Managed an outsourced QA team involved in all aspects of testing • Developed test approaches / strategies for large scale enterprise projects • Hands-on experience with manual testing • Experience testing various integration methods (Web services, batch) • Experience identifying and analyzing quality risks • Experience determining testing scope using risk-based testing approach • Experience preparing, managing time estimates and fixed bid deliverables (SOW) • Experience assessing risk to schedule, cost, or quality on project and testing engagement • Excellent communication (written, verbal) • Organizational, planning, and analytical skills • Ability to work in a collaborative “team-oriented” environment *Preferred/Desired Skills: (Not required)* • Experience with any of the following would be a plus: • Salesforce and/or Siebel Platform • CRM • Telephony/IVR/Reporting • Collections • Data Warehouse, Informatica, Hyperion, Security testing • Rules Engine – understand concept and how to build scenarios around it • Automotive Finance experience • Knowledge / Experience in use of HP Testing Tools (Quality Center, Unified Functional Test (UFT 11.52), Performance -- *Warm Regards* *Faiz Shaik* *Pace Computer Solutions Inc* *(**An Inc 500 Company**)* *10500 Little Patuxent Pkwy, Suite 310* *Columbia, MD 21044* *Phone*# 443-539-0949 *209 *Fax*# 443-539-0292 Toll Free # 1-877-225-PACE [email protected] www.pace-solutionsinc.com ****** PACE Selected for the 2009 & 2010 Best of Columbia Award by the US Commerce Association ****** *Pace Computer Solutions, Inc. is a registered user of E-Verify* The contents of this message and any attachments are intended solely for the addressee(s) named in this message. This communication is intended to be and to remain confidential and may be subject to privilege. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender and then destroy this message and its attachments. Do not deliver, distribute or copy this message and/or any attachments and if you are not the intended recipient, do not disclose the contents or take any action in reliance upon the information contained in this communication or any attachments. -- You received this message because you are subscribed to the Google Groups "IT RECURITER" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/it-recuriter. For more options, visit https://groups.google.com/d/optout.
