*Role : L2 Desktop Support* *Location : Barrington, IL* *Duration : 6 months *
*GC or Citizens Junior position* *Responsibilities include: * 1. Support the Windows Desktop environment at the Westlake Village facility. 2.Proactively monitor call queues, properly triaging of tickets and the ability to prioritize daily activities. 3.Provide routine support on hardware and software problems. 4. Provide technical support to end users at the local site, as well as, other sites as the team grows. 5. Install, test, and maintain software and hardware components. 6. Collaborate with other teams within global IT, when required. 7. Work with vendors, when required. 8. Provide support to A/V, Cisco Telepresence, printers, and other site technologies, as needed. 9.Document processes and procedures for desktop support, when required. 10. Monitor a variety of system used within the desktop support organization. 11. Assist in various projects within the global IT organization. 12. Provide 24 hour on call support, as required. (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes Collate audit findings, analyse the same and prepare reports on the findings Support to the LoB HR to come up with an action plan based on the audit findings Follow up with the LoB HR for execution of action plans to ensure closure of non-compliances (2.) - Prepare reports periodically for the CoE review with the Senior Management Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoEs Share reports with the supervisor for review and circulation to relevant stakeholders< Provide inputs (if any) on improving the current reports (3.) - Study the HR plan and understand requirements from the CoE Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available Pilot and test the new process; Prepare training material, support socialization of the same across Business Units Coordinate with the LoB HR and Business leaders to enable rollout of the new processes Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes Respond to customer queries as and when required and escalate to supervisor when required -- *Thanks and Regards* *Tajinder Raiger* *IT Recruiter* *HMG America* *[email protected] <[email protected]>* *http://www.hmgamerica.com <http://www.hmgamerica.com>* -- You received this message because you are subscribed to the Google Groups "IT RECURITER" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/it-recuriter. For more options, visit https://groups.google.com/d/optout.
