*SFO Deskside Engineer Role * *Location : Lexington,MA* *GC and Citizens only*
*JD: * This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc. (a) Desk side engineer for technical support for customers and their networked computers and peripherals (b) Interface with multiple levels of end users, management, VIPs and technical staff Duties include (but not limited to) Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, handheld devices which include iPads & iphones, 3G aircards. Blackberry, Desk phone - Cisco, and LAN cable drops Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives IMACD function including installation and decommission Backing up and restoring user data, settings and associated systems administration activities Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts Assist on Incident and Problem management activities Taking ownership of issues through to resolution on all appropriate requests Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to- date status and information Move equipment associated with escalated help desk incidents and service requests Performing asset inventory activities as needed and requested. Recommends and/or performs upgrades on systems to ensure longevity Works with procurement staff to coordinate purchase of hardware and software and delivery. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites Provide onsite or offsite conference event planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement Be available for Oncall support during afterhours as and when necessary Adhere to ticket response and resolution SLA’s as agreed upon with the customer Remote Software Installation as requested. Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues Coordination with other external and internal suppliers as necessary including; CTSS, ETSS and C3i End User training as required and one on one coaching as necessary Coordinating with various vendors for warranty maintenance, replacement or changes etc. Desired Experience: At least 3 years of experience in the field or in a related area required Strong Microsoft Office skills- Office 2003, 2007 and 2010 (Outlook, Word, Excel, Powerpoint etc) Strong Microsoft Operating System Windows XP and Windows 7 installation and troubleshooting skills Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds Broad experience of IT with basic understanding of Networks, Servers and Telecoms Strong Customer service skills Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels Strong written and verbal communication skills Must be detail oriented and self-motivating Background security check required Experience including remote control of PCs and video conferencing knowledge -- *Thanks and Regards* *Tajinder Raiger* *IT Recruiter* *HMG America* *[email protected] <[email protected]>* *http://www.hmgamerica.com <http://www.hmgamerica.com>* -- You received this message because you are subscribed to the Google Groups "IT RECURITER" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/it-recuriter. For more options, visit https://groups.google.com/d/optout.
