*Service Desk Agents* * Sandy Springs GA*
*Chanhassen, MN* Receive, Triage, Resolve, Assign and track all incoming contacts (call, mail, chat, web) to closure Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction Provides case status updates to management and end-users per service level guidelines Support and maintain effective relationships with users Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support Provide support for PCs, laptops, printers, cell phones, IP Phones and tablets etc. Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, terminal and MDM (mobile device management) Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). Communicates with customers at all levels of technical and non-technical skills sets Follow all standard operating procedures (SOP) through the effective use of Knowledge management -- -- *Thanks and Regards* *Tajinder Raiger* *IT Recruiter* *HMG America* *[email protected] <[email protected]>* *http://www.hmgamerica.com <http://www.hmgamerica.com>* -- You received this message because you are subscribed to the Google Groups "IT RECURITER" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/it-recuriter. For more options, visit https://groups.google.com/d/optout.
