*Send available consultants profile at....... [email protected] <[email protected]>*
*Lead Salesforce consultant * *Interview Mode: Phone and skype if not local to NYC* *The position requires a candidate with experience in Salesforce.com Service Cloud implementations in global organization with 10,000+ users. The clients CRM Customer Service is in process of implementing Customer Engagement software platform (Salesforce.com Service Cloud) that would assist the client in making the transition from multi-channel transactional call centers to omni-channel customer care centers. The new solution would enable them to provide customers with seamless and easy experiences no matter which channel (phone, chat, email, web-to-case, social, text, digital self-service) or device (desktop or mobile) they were using.* *The position requires the following skills: Strong analytical skills. Strong business acumen. Expert understanding and experience with the Salesforce.com Service Cloud platform administration, configuration and customization. Understanding of implementing CRM packages with best practices, data models, APIs, and integration tools. Successful candidate will have full implementation life cycle experience with Water Fall and Agile development methodologies.* *Details of Position:* *The prospective candidate should also have experience in project implementations with vendors (System Integrators), Statements of Work, Service Level Agreements and design/code reviews.* *Additionally, working knowledge with Web Development and Integration technologies is a benefit.* *Strong oral and written communication skills. Excellent presentation skills. Detail oriented work ethics. Team player* *Primary Skill: Salesforce.com Service Cloud with full lifecycle implementation experience. Knowledge of live agent, web to case, email to case, knowledge base, communities. Lightning would be a plus. * *Anuj Rai* *Sr. Recruitment Manager* *Zenith tech Solutions* *Desk: 518-621-0048Fax: 518-244-49773 park Hill* *Albany, NY 12204* *Email Id:- [email protected] <[email protected]>* *Gmail:- [email protected] <[email protected]>* *Website:- www.zenithtechsolutions.com <http://www.zenithtechsolutions.com/>* -- You received this message because you are subscribed to the Google Groups "IT RECURITER" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/it-recuriter. For more options, visit https://groups.google.com/d/optout.
