Hi
This is David with Sancrosoftusa *Title : SAP Customer Relationship Management* *Location : Sacramento,CA* *Duration :3 – 6+ Months* *In the last 6 years, has enhanced and streamlined the L-Shape CIC tool to support our business processes. The CRM project involves migrating all of the various components that make up the functions within the CIC (data, workflows, interfaces) to CRM and the WEB-IC. Additionally, the current CCS SAP and BW reports must be integrated within the CRM solution. Specifically the system integrator and the proposed team will be responsible to:* • Recommend best practice solutions to maximize the CRM solution • Provide project management and methodology • Supply the identification, planning, and execution of all standard project phases (i.e. design, blue-print, realization, testing, etc) • Design, install, configure, and integrate the SAP CRM for Utilities software to match up with our SAP ECC 6.0 (EhP4) landscape. This will involve the set up of the CRM and integration with the existing BW system as well as the design and configuration of the middleware to allow for syncing with ECC 6.0 • Configure and/or customize WEB-IC to migrate all current L-Shape CIC users and their 136+ business processes to WEB-IC with Ease of Use features implemented • Ensure all interfaces, RFCs, workflows, CCS reports, and customizations are operational and clean of errors, and are modified to eliminate any rework of existing systems. • Ensure all current CCS BW extracts and our 250+ CCS reports are operational and clean of errors • Ensure new CRM relevant BW extracts and reports are enabled to support our business processes • Continuous knowledge transfer of team to ensure ability to maintain system after implementation • Train identified trainers in the use of the WEB-IC • Provide ninety (90) days post-implementation support • Deploy the new WEB-IC in a manner to minimize disruptions to the users groups involved, especially our Contact Center • The deployment of CRM will integrate with other SAP modules (CO, FI, HR, IM, MM, PA, PD, PM, SD, TR) currently in use at with minimal impact Call me if you have any questions. * * *David Moore* * *[image: cid:[email protected]] [image: cid:[email protected]] * The power of focus* *SancroSoft USA Inc | Direct: (916) 671-5579| [email protected]* *4944 Sunrise Blvd, Suite B-4 | Fair Oaks, CA 95628 | Fax: (916)-200-0305 | www.sancrosoftusa.com* * YIM:[email protected] <yim%[email protected]> / Gtalk:[email protected] <gtalk%[email protected]>* -- You received this message because you are subscribed to the Google Groups "it req" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/it-req?hl=en.
