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*Position: Business Analysts with Contact Center and Call Routing modules. * *Location: Bloomington, IL * *Duration: 12+ months * *This analyst would help drive strategic migration activities with the need to engage, influence, and partner with business line executive leadership. * *Individual duties could include: * - Socialization/buy-in from area business area executive leadership toward strategies - Strategic partnership with ISD leaders to ensure process/technology alignment - Complex and Sen give planning around future staffing needs *Requirements: * · Contact Center experience/familiarity · Ability to quickly develop strong relationships and establish trust, as well as an ability to influence · Results focused and respected as a change leader · Understand contact center principles (workforce management, call routing, etc.) · Knowledge of current call flows/call types · Understanding of workload management including current process and workflows, contact centers tools and technologies · Ability to access/analyze business partner data · Understanding of the positive organizational impact that comes with a comprehensive knowledge management system · Strong communications skills, including audience and business needs analysis, development of communication strategies and plans, message development, and identification of appropriate, cost-effective delivery options *Additional desired skills: Prior experiences with migrations* Thanks & Regards Adem Technical Recruiter Vertigon Consulting Phone: 201-786-2670 Fax: 732-398-0506 Email: [email protected] URL: www.vertigonconsulting.com -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/it-req. For more options, visit https://groups.google.com/groups/opt_out.
