Hello Dear, Greetings , This is *Max *from *VLS Systems Inc.* We have an Urgent Requirement on * Cisco Developer *@ *Mounds View, MN*
*Kindly send resumes at [email protected] <[email protected]>* *Requirement ID, **57766MN* *Job Title:* *Cisco Developer* *Location:* *Mounds View, MN* *Duration: 1 year contract* *Interview Type: Phone+F2F* *Primary Skills:** Cisco, UCM, UCCE, CUIC* *Job Description:* We need a skilled resources who has implemented Cisco telephony (UCM, UCCE, CUIC) and related contact center technologies.This is a key technical role for a senior level IT technologist, responsible for design, implementation, analysis, escalated support, troubleshooting, management and support of various components of our IP telephony and Integrated Customer Contact Center Solutions infrastructure supporting operations of company's global contact centers. The person in this position works closely with technical teams and designated business groups in the development and implementation of multi-tiered Cisco IP Telephony-based Contact Center solutions . The ideal candidate must be familiar with a variety of the industry's concepts, best practices, and procedures and rely on senior level experience and judgment to plan and accomplish goals set forth by management. Implements IP Telephony-based systems and solutions including ACD, CTI, call center workflows, self-service applications, campaigns, Enterprise call routing, VXML Gateways, Enterprise reporting, utilizing Cisco UCCE infrastructure to meet business goals and objectives. Deploy, configure, script and support Cisco UCCE software [ICM, CVP, IP-IVR], and third party software, and integrated peripheral systems Responsible for the call routing, scripting and configuration of these applications while working with and interacting with our design and architecture leads, project management team, Customer Contact business process owners, developers and testers Interpret and analyze business requirements to identify risks and design appropriate solutions Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions Provide guidance for business decisions from a technical perspective on such issues as Customer Contact systems and applications performance, scalability, reliability, and security Collaborate with project team members to provide input to design specifications related to self-service speech applications Develop IVR / Speech applications using CVP Studio, VXML, and Java Integrate to backend enterprise applications and systems such as ERP, orders processing and billing, web services, databases, fax, CTI, and reporting Develop simple grammars for speech applications as required Provide on-site and remote support for IVR outbound campaigns, site cutovers, and migration coverage as required Provide support for Cisco UCCE related hardware and software and develop procedures to promote optimal performance Respond to escalated trouble calls as needed to maintain department's established service levels Demonstrate excellent customer service, organizational, communication and documentation skills Troubleshoot and triage problems and escalate resolution with appropriate vendors Interact with vendors for enhancements or replacement of existing services and products Need to be available for 24X7 after hours on-call support as required. Thanks & Regards, Max | Recruiter | V.L.S Systems Inc. Address: 4080 Lafayette Center Drive, Suite 300 | Chantilly | VA 20151 Work: 703-953-3118 Ext: 1308 | Fax (703) -953-3881| www.vls-systems.com | [email protected] |YIM: vls_max| A SEI CMMi Level 3 Company Microsoft Gold Certified Partner | SAP Member-Extended Business Program | Cognos Certified Partner | IBM Certified Partner | Oracle Gold Certified Partner 2008 to 2013 Honoree: Inc 5000 fastest growing companies TechServe Alliance Member (formerly NACCB) **Let there be bread, water and employment for all** -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/it-req. For more options, visit https://groups.google.com/groups/opt_out.
