Hi Partners,

Kindly let me know if you have any consultant for the following
requirements.



Please respond back with an updated resume and all inclusive rates to
[email protected]





*Position: ServiceNow Consultant*

*Location: Dayton(OH)*

*Duration: 6 months *



*Job Description*



*The role is expected to carry out following function/activities as part of
this job. *

*Lead all technical aspects of project delivery and solution delivery
including:*

*Application UI Configuration, Workflow Configuration,Development of
required client specific reporting*

*Development of requirement integration components (SSO, LDAP, etc)*

*Interface with ServiceNow technical teams such as Cloud Infrastructure to
successfully set-up the SaaS platform*

*Design,implement,test and deploy various IT Service Management modules
like Incident,Problem, Change,Knowlegde,Release Management, CMDB and Asset
Management.*

*Preparing and running functional design workshops including the creation
of design specifications based on out of the box functionality and customer
requirements. *

*Provide creative solutions to resolve business problems via customer
requirements based on Service-now.com, process gaps (ITSM/ITIL) and
cultural challenges (people). *

*Hands-on technical delivery including required documentation of
cost-effective Service-now solutions using a number of technical skills
such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP,
email, MID, etc...)*

*Be a key member of the overall implementation project team*

*Prepare all client facing and internal deliverables that are technology
related*

*Drive the continuous improvements of the implementation methodology and
service offerings based on client experiences*



*B.      Functional Expertise Area (In sequence of priority)*

*All Job function will require to be demonstrated in following specialised
area of ServiceNow implementation*

**        Design solution and implementation of following ServiceNow
modules*

*o        Incident Management*

*o        Problem Management*

*o        Change Management*

*o        Release Management*

*o        Knowledge Management*

*o        Service Catalog*

*o        CMDB and Asset Management*

*o        ServiceNow reporting*

*o        Scripting in ServiceNow*



*C.      Experience/Skill requirements (including products knowledge)*

*This section describes the applicants required experience, skills set and
knowledge about various products in the functional expertise area*

*6+ years of experience as a key technical resource leading the development
of ServiceNow solutions in client environment*

*Experience working a ServiceNow SaaS environment with multiple
implementation of CMDB, Change management, Integration of servicenow
modules with third party tools, Email applications through customnized
scripting and APIs.*

*Knowledge of technical components such as LDAP, VPN, SSL and other such
technologies*

*Experience in providing creative solutions to business problems and
working with IT Service Management (ITIL) processes, metrics and key
performance indicators.*

*Must have good understanding and experience in using a number of web
technologies such as HTML, CSS, XML, JavaScript/AJAX and developing
integrations with the Service-now.com platform using web services, SOAP,
email, MID, plugins.*

*Ability to produce documentation on various levels including technical and
customer facing.*

*Demonstrated ability to influence and consult (providing options with
pros, cons and risks) around all key technical decisions during project
delivery*

*Strong communication skills (both written and verbal)*

*Strong interpersonal skills; customer-centric attitude; ability to deal
with cultural diversity*



Thanks & Regards



*Raja*
Burgeon IT Services LLC
Phone No. : 302-338-9683; 302-220-4724, Fax : 302-355-1559
Email: [email protected]
Website: www.burgeonits.com

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