*Hi * *Please lookup the below position and if you feel comfortable ,then please send me your updated resume*
*Position : Lead Audio Visual* *Location: Bristol, CT* *Duration : 6+ Months* *Interview : prefers face to face but will do Skype interview if necessary * *Job Description* · Duties and skill set of the AVLT (Audio Visual Lead Tech) shall include but not be limited to the following; as required by the Customer: · AVLT will Manage and Administer Customer ticketing system to report and track all activities · AVLT will track and support key support activities, including meeting support, incident support, installation support etc., including time, description, end user · Provide reporting on above related to incident and key support activities. · One AVLT supporting all locations as needed as follows: · Provides AV and VTC support for all Collaboration Technology customers . · Manages the day to day Collaboration Meeting Support activities · Ensures that Collaboration Technology owned spaces are fully operational and that Tier 2 and Tier 3 technical issues are accounted for, escalated and resolved in a timely manner. · Acts as Tier 2 technical support for all Collaboration Technology related problems and issues. *Job Responsibilities* · Deep understanding of Enterprise level networking. · Familiarity with all UC related networking protocols including but not limited to H.323, SIP, H.265, QoS, Call signaling, peer to peer communications and other. · Familiar with and able to use common Cisco UC back end management tools including but not limited to TMS, VCS, MCU, and CUCM. · Significant background in Enterprise level AV systems. Experience to include AV installation, AV system testing, troubleshooting and problem resolution, project management, programming (Crestron, AMX, BiAmp, Polycom). · Familiar with Audio DSP systems, and audio DSP functions. · Familiar with and able to use/administer Crestron Fusion. · Experience managing others/teams. · Understands VTC dialing and troubleshooting. Escalate issues to appropriate areas when necessary and manage trouble tickets to final resolution. · Troubleshoots/identifies system issues and resolves or escalates problems to appropriate areas · Trains end user on the operation of AV and VTC systems when AVSS are not able to complete. Must have excellent customer service skills and able to effectively communicate with all levels of the organization. Customer confidentiality and proper office etiquette is required at all time. · Based on requests that may overlap as generated from the above support processes, the HB Audiovisual Lead Tech resource will determine the appropriate additional HB technical resources and hours required for any given day. · The HB Audiovisual Lead Tech resource will then review the additional requests with the Customer to validate before ensuring appropriate additional HB technical resources are allocated for any given day to support all required processes · Troubleshoot AV problems last minute as required as well as non-critical situations. · Set up and manage an AV maintenance and replacement schedule and inventory for all in-house equipment. Work with AVSS and Customer to develop room and building inventory with current usage and forecasted upgrades. · Provides training for new AV products to Office Services personnel and general population as necessary · Provides secondary AV and VTC support for all customers at the Main Campus Bristol and for the North Campus, Bristol. · Ability to troubleshoot AV/V systems · Ability to perform Tier 2 problem resolution on audio systems, video endpoints, integrated rooms *Thanks & Regards* *Avneesh Tyagi* *Technical Recruiter* *VSG Business Solutions 221 Cornwell Dr, Bear, DE 19701* *Contact No: 302-261-3207 Ext 101* *Email:[email protected] <email%[email protected]>* *Email:[email protected]* <email%[email protected]> *Gtalk : avneesh.vsgbusinesssolution <http://avneesh.vsgbusinesssolution.com>* *Y/M : tyagi.avneesh* - *www.linkedin.com/pub/avneesh-tyagi/19/310/331/* <http://www.linkedin.com/pub/avneesh-tyagi/19/310/331/> -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/it-req. For more options, visit https://groups.google.com/d/optout.
