Hi Partners, Kindly let me know if you have any consultant for the following requirements.
Please respond back with an updated resume and all inclusive rates to [email protected] *Position: **Network Solutions Architect IVR Support* *(Cisco)* *Location: **San Ramon, CA* *Exp: 10+ Years* *Duration: 6 Months* *Job Description: * · Well versed in multi-channel technologies and telephony platforms, with an emphasis on holistic integration of these technologies with Cisco UCCE platform. · Hands on experience configuring and integrating CTI Framework, ACD, AOD, Routing, IVR/Voice Platform, Text to Speech, Speech Recognition, Dialer Strategies, Dial Modes, Reporting, Email, Chat, and Quality Monitoring into a Contact Center environment. · CTI-specific experience focused on the following skills: Telephony/CTI Architectural solution planning, CTI Development (nice to have), Telephony Implementation expertise and testing lifecycle management. · Experience with Cisco Data model and reporting. · Demonstrated ability to perform Complex problem isolation within the telephony systems. · Experience with a disciplined development methodology and release management process. · Exceptional client relationship skills working with enterprise level customers. · Investigates, designs, documents, and effectively articulates system enhancements to resolve Contact Center challenges. · Coordinates with Business Partners to determine business requirements, process flows, functional specifications, and execution of Contact Center Solutions. · Mastery ability to manage multiple deliverables in a highly energized and fast-paced environment within a framework of constantly shifting deadlines and deliverables, Mastery ability to perform in a collaborative team environment · Maintains a broad knowledge of current and emerging state-of-the-art voice and network systems technologies, architectures, and products to develop system solutions consistent with the business objectives. · Establish Technology Roadmap based on business objectives and assists in the development and implementations of policies and procedures based on industry best practices. · Manage and mitigate potential risk for scheduled, unscheduled impacts and maintenance. · Tier-support role as part of overall Operations in the contact center in conjunction with other support groups. · STACK: CISCO UCCE (ICM, CVP, CUBES, CUSP etc.), Verint recording, Aspect Workforce management. Thanks & Regards Nivas Burgeon IT Services LLC. 619 New York Avenue, Claymont, DE 19703 Phone No. : 302 371 9586 Ext:302;, Fax : 302-355-1559 Email Id : [email protected] Website: www.burgeonits.com -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/it-req. For more options, visit https://groups.google.com/d/optout.
