Hi Partners, Kindly let me know if you have any consultant for the following requirements.
Please respond back with an updated resume and all inclusive rates to [email protected] *Position: Genesys IVR Consultant * *Location: El Segundo, CA* *Duration: 6+ months * *The role includes the consultant for Enterprise Genesys CTI solutions, managing and coordinating production support, contact center voice platform and integrated solutions such as Call Recording and adjuncts.* *Scope of Services* *The talent’s skill profile will include the following:* *Experience in Genesys CTI applications, IVR, CRM integration, ACD configurations and Reporting - Act as main point of Contact to provide end-users support for CTI applications and integrations, including IVR, CRM, ACD and reporting.* *Knowledge/experience of Installation and Maintenance of Genesys CIM software, including CIM and eservice components.* *Should be capable of providing troubleshooting and support of Tier 3 CTI issues. * *Talent needs to have in-depth understanding of CTI in order to provide detailed reports to management on system status on all platforms.* *Knowledge and Experience in Contact center software upgrades for products like Genesys, Cisco, Nice, etc.* *Experience in CTI Load testing. (Assist with HP Load Runner Test script development for CRM/CTI interaction. Assist with Avaya ACD configurations and validation.* *Documentation – Functional Specifications and Technical References.* Thanks & Regards Raja Burgeon IT Services LLC. 619 New York Avenue, Claymont, DE 19703 Phone No. : 302-338-9683 EXT 301 302-220-4724, Fax : 302-355-1559 Email Id : [email protected] Website: www.burgeonits.com -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/it-req. For more options, visit https://groups.google.com/d/optout.
