*Job Title*: Infrastructure Engineer Sr *Location:* Philadelphia, PA
Duties :Oversee and monitor the Citrix production environment, ensuring that integrity is maintained and high availability is met. 24/7 support is rotated across the team and when on-call, you are expected to respond to all applicable Priority 1 incidents and drive resolution while communicating status to the team. Provide timely resolution for technical support issues via telephone, email, instant message, and remote support to efficiently assist customers with their support needs. Support the testing, piloting and implementation of changes or new product rollouts. Provide technical guidance to support staff in other areas. Make complex modifications to existing software to fit specialized needs and configurations, and maintain program libraries and technical documentation. Serve as the primary contract with vendors for problem resolution and upgrades. Proactively manage continuous process improvement based on customer feedback, new or emerging technologies, and process standards. Must possess strong customer service skills and be able to communicate highly technical concepts to individuals with varying levels of technical expertise. Must follow the change management and problem management processes. Skills: Experience supporting and maintaining a large XenApp 5 and/or 6.5 environment Must be able to work independently and as part of a team Experience supporting a XenDesktop 5.6 and/or 7.x environment Experience with RES Workspace Manager preferred Experience running reports from Edgesight preferred Knowledge of Microsoft AppV 4.6/5.0 preferred Knowledge of PowerShell preferred -- Warm Regards, Harpal Singh | Virtusoft Inc T: 508-656-8689 |F: 302-374-1085 |E: [email protected] |W: www.virtusoft.us -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/it-req. For more options, visit https://groups.google.com/d/optout.
