*Hi Professional* *Consultant required for the below mentioned requirement. Kindly share updated resume and contact details to **[email protected]**.*
Role Title Service Now Support Work Location SSA (Woodlawn, MD) Start Date ASAP Duration Long-term contract Description A professional in this role will have the following responsibilities: - Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. - Understands the strategic direction set by management as it relates to team goals. - Uses judgment to determine solution and seeks guidance on complex problems. - Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client Determines methods and procedures on new assignments with guidance *Key Responsibilities may include*: Candidates will demonstrate skills in areas for the administration, development, documentation and technical support of the Service-Now platform. This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering technical solutions that are developed on the ServiceNow platform. *Duties may include:* - Providing software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations - Obtain and analyze business requirements and develop technical/function requirements - Develop, design and rollout new applications modules, workflows and catalog requests *Candidates should demonstrate experience in the following areas:* - Enablement of Human Performance elements of solutions that deliver client value - Design and delivery of technical solutions based on the ServiceNow platform - Generating detailed documentation *Basic Qualifications:* - 4 or more years of general IT background - A minimum of 1 year of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool - Experience should include scripting, tool configuration, design work, technical configuration, and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request - 1 year of experience working with or developing in any one of the following programming languages: JavaScript, PHP, C, Java, Perl, HTML or HTML 5 *Preferred Skills:* - Working knowledge of Linux operating system any of the following database types MySQL or Oracle - Understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL - Experience managing relationships, operating procedures and service level agreements with clients and coworkers - Supporting Service Management tool suites including HP, BMC Remedy, CA, and ServiceNow - Customer Relationship Management experience - ITIL Foundations Certification - Web site design and human computer interaction - BMC Remedy administrator / developer experience - Development and delivery of ServiceNow training - Experience with AngularJS, Apache and/or Jelly Scripting - Web Services Integration (SOAP, REST, and JSON) - System/Process Automation (Orchestration) experience - Experience implementing systems using the Agile/Scrum methodology - Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design - Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards - Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions *Professional Skills Requirements:* - Strong oral and written communications skills - Supervisory experience working with a diverse internal and client teams - Client presentation development; executive presence - Ability to produce documentation utilizing the MS Office Suite - Broad understanding of ITIL V3 and its components. - *Thanks & Regards,* *CHAKRI* *Sr.Recruiter* *Email: **[email protected]* *IntelliLink Technologies Inc.* *Gmail: **[email protected] <[email protected]>* *Y ID: **[email protected] <[email protected]>* *Ph: 732-400-1778 Ext:103* *Fax: 732-200-0646* *www.intellilinktech.com* <http://www.intellilinktech.com> -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/it-req. For more options, visit https://groups.google.com/d/optout.
