​
*Note: Position is not with our direct client.*
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Dear Partners:-
Please find the requirement currently open


We are looking for Genesys profiles with below skills so do share strong
profile if you have anyone available.



Skills Required



Position -1 @ San Antonio location



1.       Experienced with WDE Developer (Genesys Workspace Desktop Edition
erstwhile IWS (Interaction Workspace))

2.       Configured tool for incoming call center environment

3.       Able to choose best option (OOTB, Customization) rather following
either of one

4.       Experienced with GVP (Genesys Voice Portal)

5.       Experienced with eServices (email) – mandatory

6.       Customization of tool  in .NET – Nice to have

7.       Exposure to Prism framework – Nice to have



Position -2 @ IRV location



1.     Experienced with IRD (Interactive Routing Designer)



2.     Complex Routing Strategies for email

a.     Calling external services/DB/individual targeted routing

b.     Statistics based routing

c.       Expandable pool

d.      Auto classification / Screening Rules

3.      Soft Skills – Demo/Presentation/Communication to Business Users

4.      Experienced with iWD (Intelligent Workload Distribution)



Person should have hands on experience with above mentioned area rather
than experienced  on a Support/Admin role.



Rate would be $80 based on his expertise/experience.




Please respond with Resume, Rate, Current Location and Phone numbers of the
Consultant. Make sure the Consultant's skills match the requirement.
I will contact you, if I need more information.

*Regards,*



*Palak Patel*

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