HI,


*Remedy consultant *

*Lincolnshire, IL*



*JD:*

·         Hands on experience in BMC Remedy 7X/8X/9X.

•       Comprehensive exposure to Action Request System (ARS).

•       Development Experience in all ITSM Modules like Change, Incident,
Problem, Work Order, SRM and SLM

•       Hands on experience in BMC Remedy 7X/8X/9X.

•       Comprehensive exposure to Action Request System (ARS).

•       Development Experience in all ITSM Modules like Change, Incident,
Problem, Work Order, SRM and SLM.

•       Hands on Atrium Core.

•       Experience in Installation of ARS, Atrium Core, ITSM, SRM and SLM.

•       Good Knowledge on CMDB.

•       ITIL Certified is a plus

•       Data load including Foundation and Asset data.

•       Develops and enhances Remedy ITSM workflows.

•       Assists in the development of system documentation on revised
systems changes along with knowledge sharing across the program.

•       Performs ITSM Remedy installation, testing and production support
activities.

•       Executes day-to-day BMC Remedy administration, maintenance,
configuration, patches and upgrade tasks.

•       Monitors and troubleshoots scheduled tasks and event logs for
system, application, & security errors.

•       Recommends strategies for upgrades and resource management.

•       Helps to develop workflows that support business and industry best
practices in Remedy IT service management.





Thanking You,



Himanshu Nigam

Email:- [email protected]

Yahoo: [email protected]

Gtalk: [email protected]

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