Hi Associate, Hope you are doing great.
We have an immediate need for our client, below mention requirement, please forward most suitable resumes in word.doc along with the best time and contact number to carry out further discussions. Looking forward to hear from you! We are looking for an L2 Desktop Operations and support L2 level resource with the below skills: *Location - Montpelier, VT* *Duration - 6+ months* · Support, maintain and enhancing existing business systems located on Workstations · Provide desktop incident support, documenting resolution process · Update CMDB for any changes to Users CI (Licensing DB for licensed products) · Level 2 troubleshooting of Workstation OS and Applications · Review of monitoring tools, and proactively resolve potential issues as a request · Provide high level technical problem-solving support to internal/external employee(s). Documentation of installation/support procedures and policies/procedures related to the usage, installation, and support of Workstation technologies · Perform application provisioning and Workstation Management per Change Control process. Responsible for monitoring automated software delivery, and Desktop Image Management per Change Control process · Support, maintain and enhancing existing business systems located on Workstations · Provide desktop incident support, documenting resolution process Responsibility: · Perform intermediate issue analysis and resolution · Identify root cause of issues · Respond to server alerts and system outages · Review vendor knowledge base articles · Respond to out-of-hours helpdesk calls · Respond to critical monitoring alerts · Generate internal articles and · issue resolution scripts and maintain Tier-1 troubleshooting workflows · Perform basic server maintenance and operational procedures · Manage user profiles and data · Escalate ticket to Tier-3 or appropriate technology owner if advanced skills or elevated permissions are required. Generate requests for additional issue resolution scripts and articles as necessary *Skill set:* · Dell KACE and WSUS for Patch management · LANDesk for Software Deployment and License Tracking and Management · Remote Troubleshoot Windows XP/7/8 and Windows 10 L2 support issues escalated from L1/Service Desk team · Windows OS and Third Party Application Patch management · Image Management : Image Creation and Image Updates using WAIK/ADK, MDT 2013, Image Deployment . · Desktop Backup support operations using Avamar Thanks & Regards, *Rao * *Exatech Inc* *#4758 Forest Ridge Dr,* *Mason OH 45040* *Phone:* 513-433-5603/513-433-5532 *Email:*[email protected] *Web:* www.exatechinc.com -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/it-req. For more options, visit https://groups.google.com/d/optout.
