*Job Title: Telephony/IVR Business Analyst* *Location: Charlotte, NC or ST Louis, MO* *Duration: 6 Months (Potential to extend)*
*Description:* · 8-10 years of business analysis and business process engineering experience predominantly in telecom space · Strong domain knowledge of IVR & Telephony business. · Experience in IVR voice applications using Avaya Aura Orchestration Designer, Avaya Dialog Designer, VXML and GRXML · Experience in creating business case, project charter, project plan (using Microsoft Project), change control procedure, Use Cases, RACI model, Risk Analysis, Documentation sites (Confluence/SharePoint), process flows and transition plan · Expertise in writing comprehensive BRD. · Ability to analyze and convert Business requirements into FSD (functional specification document) · Ability to analyze and convert FSD into TDD (Technical Design Document) or DDD (Detailed Design Document. · Excellent verbal, written, presentation & interpersonal communication skills *Thanks Regards* *Sumit Gulati* *Pyramid IT Consulting Pvt Ltd* ------------------------------ *O: 770-255-7730 E: **sumit.gul...@pyramidci.com* <avinash....@pyramidconsultinginc.com> *Web: **www.pyramidci.com* <http://www.pyramidci.com/> [image: cid:0A8D37D2-F6E5-4B37-A16C-AE7175F2B919] *TECHNOLOGY STRENGTH YOU CAN BUILD ON* -- You received this message because you are subscribed to the Google Groups "it req" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-req+unsubscr...@googlegroups.com. To post to this group, send email to it-req@googlegroups.com. Visit this group at https://groups.google.com/group/it-req. For more options, visit https://groups.google.com/d/optout.
