Sudah bukan rahasia umum lagi kalo support Kabelvision (sekarang Firstmedia)
itu lemot. Call center-nya di 55777788 susah sekali masuk, setelah masuk CS-nya
sering gonta-ganti dan hubungan antara CS, NOC, dan admin maupun petugas
lapangan sepertinya tidak ada kordinasi.
Jangankan yang pasang baru, yang pelanggan tetap seperti saya saja, kalau ada
janji didatangkan teknisi tidak pernah tepat waktu, kadang mundur bisa satu
minggu. Capek deh.......
Lagian denger dari marketing firstmedia bahwa speed produk baru yang didapat
itu sebenarnya 1: 16.....
Salam,
aries
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