URGENTLY
REQUIRED
PT
Sun Microsystems Indonesia is an IT company with a single goal in mind
to create an unrivaled capability to meet and satisfy the needs of the
private and public sectors in Indonesia by leveraging Sun Microsystems
Inc's global leadership in network computing. We are currently looking
candidates to fill in the position of : SYSTEM SUPPORT ENGINEER (SSE)
Requirements
:
* Education : Tertiary
education (Bachelor's Degree preferred) in Computer Science or Electro-
Telecommunication.
* Experience : 2 - 4 years
in UNIX and/or networking; or an equivalent combination of education
and related experience.
* Possesses excellent oral
and written communications skills, strong organizational skills and
strong stress management skills.
* Able to manage escalation
situations and customer experience.
Responsibilities
:
* Provides on-site and
phone support to customers.
* Participates in
installation process using EIS methodology.
* Define action plans to
fix customer problem.
* Determine when to
escalate problems to next level of technical team.
* Assists in field service
if needed.
* Provides support to
partners on service calls and be responsible for monitoring partner
engineers.
* Delivers technical
transfer of information (TOI) to the field delivery support team and
partners.
* Contributes to the
quality goals.
Please
send your CV with your recent photograph to :
[EMAIL PROTECTED]
And
put the code "SSE" in
your email tittle
[Non-text portions of this message have been removed]
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