Fernando Margueirat wrote:
>  But 
> if I were you I would ignore them or answer something on the line of 
> "the answer to your question is available in the FAQ, please take some 
> time to go through it". Or "it's answered on the book that I wrote. 
> Please help me pay my bills and support future development of iText by 
> buying the book". But insulting the person who post the question won't 
> stop those type of questions coming as anyone with an internet 
> connection knows. You can also add "if you still don't know how to solve 
> the problem I can certainly help you but you will have to go through 
> my/our consulting services which are billable at $XXX an hour".

That's good advice. Note that writing a FAQ is also a very
demanding job. Today I've added a completely new series of
examples that will make it easier to answer questions with
a link: http://www.1t3xt.info/examples/classroom.php
However, I still have to add the resources, jars needed,
input and output PDF files... It's quite some work.

> That being said, I can tell you that:
>  - Both the book and the javadoc documentation are not the best I've 
> ever seen.

I know, that's the reason why I'm putting the 'classroom' examples
online, but... again: it's a lot of work.

> So please, don't take this personally. If you find anything positive in 
> this email great.

It's a well thought, well balanced, positive mail. Thanks!

> I just hope we can all help make iText a greater better product. 
> Yes I said all, because although you make 99% of the work, I'm sure that 
> some of these questions help you find bugs in iText and make you realize 
> that some things that people request or ask if they are possible to be 
> done with iText are probably good enhancements/additons for future versions.

True: the unanswered TOC question a while ago led to the development
of the 'glue' Chunk and the introduction of 'tab' Chunks; the questions
about PdfStamper and OCG also led to new functionality.

And I would like to add much more! But there are only 24 hours in
a day, and too many are spent on answering questions that could have
been avoided.
-- 
This answer is provided by 1T3XT BVBA

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