Dear Bill Segraves,
> The iText discussion list is not a help desk.
Sorry, I missed this. I thought it was allowed to ask for help.
> When you ask a question and get an answer from one or two people, there may 
> be 10x as many people whose time has been wasted by your having asked the 
> question to so many people at the same time.
>   
That's how mailing lists works. I read many subjects too, that does not 
have my interest.
> In fact, your compiler told you "NoSuchMethodError", which should have led 
> you to conclude the method you were employing at the line in your code 
> identified by your compiler did not exist in the iText library version you 
> were using. Had you simply used the version of the iText library to which the 
> JavaDoc applies, you would not have seen that error.
>   
You are quite right. Sometimes one misses the obvious.
> Finally, you statement "I have an exception error regarding 
> "Rectangle.getWidth()", I cannot 
> solve myself.", which prompted Ellen to respond, and your statement 
> "Socially, you are terrible wrong. I appreciate the help from Ellen. This 
> help saved me lot of time." shows a level of arrogance often seen on 
> discussion lists, i.e., the poster of the question is implicitly saying, 
>
> "I don't have time to solve my problem, and I value my own time higher than I 
> value yours. After all, I'm getting paid to do this, and you're not. So, 
> would you please solve my problem for me, so I can get my assignment done on 
> time? BTW, I'm hard up against a deadline this afternoon, so I need for you 
> to rush this rush job before you rush the rush job you're rushing now."
>   
I had a problem using iText. I have spent quite a time, trying to solve 
this problem. After reading chapter 14 and related excersises I could 
not move forward, and I asked for help.

For me, it's natural to help other people. It is also natural for me to 
ask for help. I have a maritime home page that offer free information 
for sailors. I spend many hours to help people for free every day. 
During 5 years, once a week, I have also helped retarded children in 
WMCA. (I have just read about Bruno's son. That hurts me a lot!) The 
help from Ellen, saved me a lot of time, gave me extra time to help 
others. That's how it should be!

For your information: No, I am not getting paid. No, I have no deadline. 
But yes, if someone will spend 2 minutes to save me X hours, I think it 
is OK.

> Allan, I mean no disrespect or ill will toward you, and offer you this advice 
> with the very best intentions, i.e., that it will help you to become a better 
> citizen of the discussion list, and that your expertise in iText will grow, 
> as you learn the little secrets we share with you.
>   
Bill, I don't read your comments as disrespect or the like for me 
personally. But I clearly read your initial comment as: "Don't help 
people, they can help themself", and this attitude makes me very sad.

Kind regards,
Allan Unnerup


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