On 19/07/2012 13:42, Andrew J. Daykin wrote:
Hello,I understand that my employer has a support contract, how do I go about requesting support on iText? What information do I need to supply in my query.
Normally, your employer has received a mail from an account manager at sales. In this mail, he was asked to provided a number of e-mail addresses (gmail addresses are usually not accepted). We're in the process of switching to another ticketing system. Little by little we're (re)registering the addresses that were sent to us. As soon as you're registered in the ticketing system, you get a username/password so that you can log in on the system and trace the status of your inquiry.
As you're using a gmail address, it's impossible to see who your employer is. Therefore it's impossible to find out who your account manager is, nor if your employer has registered any addresses for support.
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