Dear Alexis,

Could you please let us know the contact info of any iText sales team
member, so that we can further confirm what the paid support will be.


Copy Bill Lobig and Dave Perman as eForm product owner at IBM side.

Best Regards,

Bing Li (李冰)
Manager, IBM Case Manager Solution Development, IBM China Development Lab
Tel:(86-10)82453406  Fax:(86-10)82451164  T/L:90-53406
Address: Ring Bldg, No.28 Building, ZhongGuanCun Software Park, No.8
DongBeiWang West Road, Haidian District, Beijing 100193, P.R.China
Internet Mail: lib...@cn.ibm.com

----- Forwarded by Jin Liang Shi/China/IBM on 03/14/2014 05:25 PM -----

From:   Alexis Pigeon <pigeon.ale...@gmail.com>
To:     Post all your questions about iText here
            <itext-questions@lists.sourceforge.net>,
Cc:     Fintan McAlinden <fmcalin...@ie.ibm.com>, Jin Liang
            Shi/China/IBM@IBMCN
Date:   03/03/2014 07:44 PM
Subject:        Re: [iText-questions] on AIX server, the Arabic text are
            misaligned



Hi Jing,

iText 2.1.5 will be 5 years old this week. There's no free support provided
on this mailing list for such old versions. You should either:
- upgrade to the latest version of iText (as of today, 5.5.0 is the latest)
- inquire if you could get paid support for 2.1.5 (
http://itextpdf.com/sales/ )

Best regards,
alexis


On 3 March 2014 12:21, Jing F Fan <fjfj...@cn.ibm.com> wrote:
  Dear iText engineers,

  This is Jing from IBM, the product I supported is using your open source
  iText-2.1.5 now, and it always works very well. But we met a difficult
  problem now, when using an AIX server, the Arabic text are misaligned
  when published to pdf, while it works well on Windows Server. I searched
  in your forum but failed to find the similar case. Have you ever dealt
  with those problems? Any suggestions?


  Here is our code fragment:

  com.lowagie.text.Font pdfFont;
  ...
  pdfFont = (com.lowagie.text.Font)FontMapper.getInstance().makePdfFont
  (styleFragments[z], resolution, false);
  fonts.add(pdfFont);
  BaseFont baseFont = pdfFont.getBaseFont();
  fragmentWidth = baseFont.getWidthPoint(fragment, styleFragments
  [z].getFontSize()) / (16 / ((float)resolution / 72.0f));

  the argument fragment is the same Arabic string got from one form
  template,  while the styleFragments[z].getFontSize()= 224, in Windows,
  the result of fragmentWidth: 250.95001; while in AIX, fragmentWidth:
  242.606. Why the result are different on different OS? Thanks very much!



  Best Regards,
  Jing Fan (樊静)

  Email: fjfj...@cn.ibm.com

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iText(R) is a registered trademark of 1T3XT BVBA.
Many questions posted to this list can (and will) be answered with a reference 
to the iText book: http://www.itextpdf.com/book/
Please check the keywords list before you ask for examples: 
http://itextpdf.com/themes/keywords.php

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