I have been trying to figure out how to move the TicketNumber to the back of the subject line, or remove it completely if that is what has to happen. I cannot for the life of me figure out to accomplish this.
Basically when e-mails come in the subject reads like this.. [Ticket#2008112401000285] <TICKET_SUBJECT HERE> I want to eliminate the ticket number or shift it to the back end of the subject line. Any help would be appreciated. Thanks in advance, Joshua McDowell _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/
