What you install depends on how you do it. You can setup OTRS to "check mail" on any mail server, and based on that e-mail address, place a ticket in queue. I "think" there are other more advanced options that use regular expressions to hammer out where the tickets goes. I could be wrong about that. Basically if memory server, you have to setup up an account using the "Postmaster mail account." I haven't setup on up that way, hope that helps.
Joshua > Hi all, > Am a new user to OTRS. I have just installed OTRS 2.3.3 in Fedora 9. I > need help in creating ticket automatically from email, any one please help > me out. Do I require to install POP3 in Fedora 9 for it? Plz. help. > Regards, > Avi. > > > Add more friends to your messenger and enjoy! Go to > http://messenger.yahoo.com/invite/_______________________________________________ > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > Support or consulting for your OTRS::ITSM system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/
