-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello,
Currently, I have to add a customer to the service<->customer mappings so when a ticket is created for him/her, the dropdown menus reflect some services and SLA for the ticket. How can I manage to set some default service<->customers mappings so a bunch of users can all open tickets on a common service such as the mail service? Thanks for your time, Jose -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iEYEARECAAYFAklpWxgACgkQUWAsjQBcO4JfeACdFC3AuRVxoOwAgx2K6MuRYrta O9QAnRnOMiTFeWJEPwVl1mNh1Cij3Kv9 =UPv+ -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/
