Use search function. Is ticket locked? Locked tickets are removed from queue views. They are shown in Locked and Responsible views for the owner and responsible respectively. Regards, Anton.
2009/1/12 tanww <[email protected]> > Hi all, > > > > Do you have any idea as to why I am not be able to see the ticket I have > escalated to the particular group even though I have logged in as the admin? > > > > Best Regards > > Eve > > _______________________________________________ > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > Support or consulting for your OTRS::ITSM system? > => http://www.otrs.com/ >
_______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/
