Hi @ all Bug# 3640 describes the same problem! http://bugs.otrs.org/show_bug.cgi?id=3640
But i am not able to reproduce it! It works perfect with german umlauts and the posted class definition on my developer system. @Marco: Please send a Support-Package to OTRS to help us to understand the problem. You can find a howto here: http://bugs.otrs.org/page.cgi?id=bug-writing.html#OTRSSupportPackage Please inform me ([email protected]) when the support package is sent. Mit freundlichen Grüßen Manuel Hecht ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! > -----Ursprüngliche Nachricht----- > Von: [email protected] [mailto:[email protected]] Im Auftrag von > [email protected] > Gesendet: Montag, 27. April 2009 09:08 > An: [email protected] > Betreff: Re: [itsm] itsm Digest, Vol 23, Issue 14 > > > Hi, > > I have proofed this, the database-coding is utf-8, but in otrs the coding > was iso-8859-1. > I have changed this, but the result is the same. No success ... > > Thanks > > > > -------------------------------------------------------------------------- > ---------------- > > bbw Akademie für betriebswirtschaftliche Weiterbildung GmbH > Rheinpfalzallee 82, 10318 Berlin > > Amtsgericht Berlin Charlottenburg, HRB 38757 > Geschäftsführer: Dipl.-Kaufmann Klaus-Dieter Teufel, Dipl.-Ökonom Dr. sc. > Andreas Forner > -----Ursprüngliche Nachricht----- > Von: [email protected] [mailto:[email protected]] Im Auftrag von > [email protected] > Gesendet: Montag, 27. April 2009 08:43 > An: [email protected] > Betreff: itsm Digest, Vol 23, Issue 14 > > Send itsm mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. Re: config-item-class counter ([email protected]) > 2. Re: config-item-class counter (Christoph Ohliger) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 27 Apr 2009 07:35:42 +0200 > From: <[email protected]> > Subject: Re: [itsm] config-item-class counter > To: <[email protected]> > Message-ID: > <[email protected] > akademie.de> > Content-Type: text/plain; charset="iso-8859-1" > > > Hi, > > "I could imagine that it has to do something with the German umlaut (there > is indeed no English word for "umlaut") in books (B?cher)?" > > Thanks for your answer. I have changed all entries in General Catalog and > the configitem-class from "B?cher" to "Buecher", but that was it not. > > Any other ideas? > > Thanks > M.Wehr > -------------------------------------------------------------------------- > ---------------- > > bbw Akademie f?r betriebswirtschaftliche Weiterbildung GmbH > Rheinpfalzallee 82, 10318 Berlin > > Amtsgericht Berlin Charlottenburg, HRB 38757 > Gesch?ftsf?hrer: Dipl.-Kaufmann Klaus-Dieter Teufel, Dipl.-?konom Dr. sc. > Andreas Forner > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/itsm/attachments/20090427/7788e230/attach > ment-0001.html> > > ------------------------------ > > Message: 2 > Date: Mon, 27 Apr 2009 08:42:56 +0200 > From: Christoph Ohliger <[email protected]> > Subject: Re: [itsm] config-item-class counter > To: "OTRS:"@fh-rosenheim.de:ITSM User questions and discussions > <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset="iso-8859-1"; Format="flowed" > > Hi, > > I am also using german umlaut not in a primary class but in a class of > software, have you checked the coding (UTF-8) for database and otrs ? > > regards > Christoph > > [email protected] schrieb: > > > > Hi, > > > > "I could imagine that it has to do something with the German umlaut > > (there is indeed no English word for "umlaut") in books (B?cher)?" > > > > Thanks for your answer. I have changed all entries in General Catalog > > and the configitem-class from "B?cher" to "Buecher", but that was it > not. > > > > Any other ideas? > > > > Thanks > > M.Wehr > > > > > > > > Firma: bbw Akademie f?r betriebswirtschaftliche Weiterbildung GmbH > > > Firmensitz: Rheinpfalzallee 82, 10318 Berlin > > Registergericht: Amtsgericht Berlin Charlottenburg, HRB 38757 > > Gesch?ftsf?hrer: Dipl.-Kaufmann Klaus-Dieter Teufel, Dipl.-?konom > Dr. > > sc. Andreas Forner > > > > > > ------------------------------------------------------------------------ > > > > --------------------------------------------------------------------- > > OTRS mailing list: itsm - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/itsm > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/itsm/attachments/20090427/85de811d/attach > ment.html> > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > End of itsm Digest, Vol 23, Issue 14 > ************************************ > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
