Hi all
i found similar options at Queue and SLA, may i know what is the different.
Escalation - First Response Time:
(0 = no escalation - 24 hours = 1440 minutes - Only business hours are
counted.)
minutes ( Notify by - 10% 20% 30% 40% 50% 60% 70% 80% 90% )
Escalation - Update Time:
(0 = no escalation - 24 hours = 1440 minutes - Only business hours are
counted.)
minutes ( Notify by - 10% 20% 30% 40% 50% 60% 70% 80% 90% )
Escalation - Solution Time:
(0 = no escalation - 24 hours = 1440 minutes - Only business hours are
counted.)
minutes ( Notify by - 10% 20% 30% 40% 50% 60% 70% 80% 90% )
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