Hello, I'm trying to use OTRS::ITSM 1.2.3. When I create a ticket, Service and SLA combo boxes are empty. What should I do to make my services visible in tickets? Also is it possible to assign CIs to tickets?
In other words, can I (and if yes - how) create the following workflow? 1. A printer is out of order. A client submits an "Incident::Disaster" ticket. She can choose which printer is out of order. 2. After the ticket is created, the printer CI turns into "Incident" state. 3. The "Printing" user service, which depends on that printer, also gets into "Incident" state. Sincerely yours, Dmitry Chernyshov --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
