-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Carlos Eduardo Goncalves escribió: > Thank you for your answer. > > Actually we are looking to implement ITIL. Therefore, the CMDB will be > connected to tickets and services. This is the problem. The > functionality of ITSM to implement Configuration Management with > Incidents and Changes have little or no documentation. > > Do you know where to find more information or support? (for free :-) )
Carlos, I've found the OTRS::ITSM 1.3 Documentation quite enough for this: http://doc.otrs.org/itsm/1.3/en/html/ HTH, - -- José Miguel Parrella Romero (bureado) PGP: 0x005C3B82 Debian Developer Caracas, VE/Quito, EC -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAkp/ldgACgkQUWAsjQBcO4JcngCdGdl0EV4Ale/nptqCR0qmfmEY d94An284spuxHrgKO6bTDPB5ME/CENsF =iUVE -----END PGP SIGNATURE----- --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
