Hi, I use Otrs since many month and i want to use a new function but i don't Know if exist. Is it possible to frozen a ticket who frozen the sla too?
For example in a ticket open by a customer at 02:00 PM with a 1 hour sla, i want to frozen sla when i request information to customer. Sla restart when customer reply. Thanks by advance for you reply. Send with my iPhone --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
