Anton, Ah, you meant the STATUS list, and not the Actions... in that case, yes, please use ACLs for that... :D
((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)<http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews%5BbackPid%5D=51&cHash=ef91fa143e>and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Tue, Nov 17, 2009 at 4:14 PM, Anton Gubar'kov <[email protected]>wrote: > Colleagues, > > I'm sorry for putting my question in a so confused way. I could get the > result I wanted using http://doc.otrs.org/2.4/en/html/c2166.html example > 18-2. > > It's nowhere mentioned in the docs that any ticket attribute can be used > for matching. > >> $Self->{TicketAcl}->{'ACL-JJRU-00100-Approval'} = { >> >> # match properties >> Properties => { >> >> # current ticket match properties >> Ticket => { >> Type => ['JJRU::Approval'] >> } >> # return possible options (white list) >> Possible => { >> >> # possible ticket options (white list) >> Ticket => { >> Queue => ['JJRU::MD&D::Regulatory', 'JJRU::MD&D::Accounting', >> 'JJRU::MD&D::Finance', 'JJRU::MD&D::Planning', 'JJRU::MD&D::Supply Chain'], >> State => ['new', 'open', 'Approved', 'Rejected'] >> }, >> >> >> # possible action options >> Action => { >> AgentTicketLock => 1, >> AgentTicketZoom => 1, >> AgentTicketClose => 1, >> AgentTicketPending => 0, >> AgentTicketNote => 1, >> AgentTicketHistory => 1, >> AgentTicketPriority => 0, >> AgentTicketFreeText => 0, >> AgentTicketCompose => 0, >> AgentTicketBounce => 0, >> AgentTicketPrint => 1, >> AgentTicketForward => 0, >> AgentTicketMove => 0, >> AgentTicketPrint => 1, >> > did the trick for me. > > Regards, > Anton. > > 2009/11/17 Michiel Beijen <[email protected]> > >> Hi Anton, >> >> I'm afraid currently we not have anything in place for what you want to >> achieve. >> It would for an experienced developer probably not be too hard to do some >> JavaScript tricks to achieve what you need. What is it you're looking at? >> >> >> ((enjoy)) >> - >> Michiel Beijen >> R&D >> >> OTRS AG >> Norsk-Data-Str 1. >> 61352 Bad Homburg >> Deutschland >> >> T: +31 (0) 6457 42418 >> >> F: +49 (0) 9421 56818-18 >> I: http://www.otrs.com/ >> >> Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial >> register: 10751, Tax ID: 003 240 >> 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André >> Mindermann (CEO), Martin Edenhofer >> >> CU@ IIR Service Desk Forum in Mainz >> (Germany)<http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews%5BbackPid%5D=51&cHash=ef91fa143e>and >> get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! >> >> >> On Mon, Nov 16, 2009 at 3:51 PM, Anton Gubar'kov >> <[email protected]>wrote: >> >>> Hello, colleagues, >>> >>> Is there a (quick) way to change the list of available actions for a >>> ticket based on the ticket type? >>> >>> Regards, >>> Anton. >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: itsm - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/itsm >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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