Hi, When i open a ticket whith Email New, i've the possibility to define the priority. But when i define this priority on my ticket, the priority insert in the priority define with the matrix ( Criticity on Services and default impact).
Can i add the field criticity and impact in Email New and remove Criticity field ? Tanks by advance for your reply. Cordialement, [cid:[email protected]] Marc GUYARD Ingénieur Exploitation Client -- Pôle Services Managés tel. +33 1 64536640 mob. +33 6 83826501 [email protected]<mailto:[email protected]> Network Integration Services, 24 rue Emile Baudot - 91120 PALAISEAU - France www.orange-business.com<http://www.orange-business.com/> [cid:[email protected]]
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