Nils Leideck - ITSM wrote:
in some cases this is well done with a link to a CI related FAQ article.
There is just the permission concept from ITSM 2.0 left which does allow
granular access on a per CI-clase base ...
Therefor be careful which docs are uploaded.
Hi Nils,
thanks for the suggestion :)
This workaround would be possible, but annoying to use, since you
wouldn't be able to limit you search in AgentLinkObject to just these
FAQs without another workaround like a special keyword in title or so.
If the dropdown box would show FAQ categories like CI classes it would
be easy.
Regards
Alexander
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