Hi, thanks for answering quickly. I was looking for in the otrs and I found the way to create new classes (extend them) through the General Catalog, adding the new classes in ITSM::ConfigItem::Class.
Thanks again. Regards. Daniel. > Date: Wed, 19 May 2010 18:06:08 +0200 > From: [email protected] > To: mail.otrs.com:ITSM User questions and discussions [email protected] > Subject: Re: [itsm] Add a new Configuration Item > > DANIEL D'AGOSTINO wrote : > > Hello, I'm from Argentina and in the company where I work we are > > evaluating OTRS, and we need to know how we can add a new Configuration > > Item like a computer, software, etc. > > I don't know if this it's possible. > > Please, let me know if this can be done. > > Hi Daniel, > > I'm not sure, what you mean. > > OTRS:ITSM offers a CMDB with different predefined CI classes (computer, > hardware, location, network). So you can add CIs in one of these classes > with the New-Icon since this is what the CMDB actually is for. > > Or do you mean how you can extend these classes (new fields) or add your > own classes (e.g. "licences") ? > > Regards > > Alexander > > -- > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > Bergstr. 7 - 9, 42105 Wuppertal, > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate > Tewaag > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 > Web: http://www.radprax.de > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ _________________________________________________________________
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